Wacom Tablet Driver Compatibility with Mac OS 10.15 Catalina – MacHollywood | Sales Service Rentals

Wacom Tablet Driver Compatibility with Mac OS 10.15 Catalina

Posted by Stefan Petit on

If you've recently updated your Mac OS, from Mojave 10.14, to Catalina 10.15, you might be having some issues with your tablet either not connecting or Pen issues. Usually whenever a new OS comes out, it can take some time to mesh with Wacom’s Drivers, as each is being updated proceeding the launch. And if you went through upgrading from 10.13 to 10.14, you might remember some of the same issues. Fortunately, that fix for Mojave is very similar to the process we'll show you here for Catalina. 

Our first step is to find out if the new OS supports your tablet. Unfortunately, as time goes by, older tablets lose support for new systems and people sometimes jump the gun without checking if their OS upgrade will phase out their tablet.

All tablets from the Bamboo (CTH/L-470/670) generation, and prior, are no longer supported. Therefore the ‘One By Wacom’ (CTL-471/671), and beyond, is supported with the latest Wacom Driver (6.3.37). Even backdating your Wacom Driver to an older version wont work on Catalina.

Check the full list below from Wacom’s Release Notes for all Tablets/Cintiqs that are Compatible with Catalina.
 

Wacom MobileStudio Pro DTH-W1320, W1321, W1620, W1621
Wacom Cintiq Pro DTH-1320, 1620, DTK/DTH-2420 and DTH-3220
Wacom Cintiq 16 DTK-1660, 1661
Wacom Cintiq 22 DTK-2260, 2261
Wacom Intuos Pro PTH-460, 660, 860
One by Wacom CTL-471, 472, 671, 672
Intuos CTL and CTH-480, 490, 680, 690
Intuos 4 PTK-440, 640, 840, 1240, 540WL
Intuos 5 PTH and PTK-450, 650, 850
Intuos Pro PTH-451, 651, 851
Wacom Intuos CTL-4100, 4100WL, 6100, 6100WL
Cintiq 12WX DTZ-1201W
Cintiq 13HD DTK and DTH-1300
Cintiq 21UX 2 DTK-2100
Cintiq 22HD DTK and DTH-2200
Cintiq 24HD DTK and DTH-2400
Cintiq 27QHD DTK and DTH-2700
Cintiq Companion DTH-W1300
Cintiq Companion 2 DTH-W1310
Cintiq Companion Hybrid DTH-A1300
Wacom Cintiq Pro Engine DPM-W1000
ExpressKey Remote EKR-100
DTU-1031
DTU-1031X
DTU-1141
DTU-1152
DTK-1651
DTK-1660E
DTK-2241
DTH-2242
DTK-2451
DTH-2452

 

If you own one of the listed tablets and you’re still having issues, we recommend completely wiping your old Drivers and Preferences. Installing the new driver on top of the old driver, without wiping first, can sometimes cause conflicts.

1. First, reset the tablet settings and User Preferences:

  • Go to Applications > Wacom folder > Wacom File Utility.
  • Click the BACK UP button and save this file anywhere in your computer.
  • Click ALL USERS
  • Click the REMOVE button below ALL USERS.
  • Restart the computer.

2. Next, follow the uninstall steps from this walkthrough.

3. Finally, If you haven’t already, download and now install the latest Wacom Driver.

Note: Adding permissions must be done within the first 30 minutes of installing the driver. If the driver was installed outside of the time window, please uninstall and reinstall the driver.

4. Whether you were prompted for permissions or not, you might need to check these settings if the Pen is not working. 

  • Go to the Apple menu, open System Preferences > Security & Privacy.
  • Go to the Privacy tab, select Accessibility then click on the lock at the bottom left to make changes.
  • On the list shown, make sure any Wacom component listed has a checkmark.
  • You can also check other programs, like Photoshop, to ensure they work correctly with the tablet. Visit Adobe support guide for more information on adding their programs, if missing.

 

 

Next, Scroll down to "Input Monitoring" and checkmark WacomTabletDriver and Firmware Updater.

Next, Scroll down to Files and Folders, Locate Wacom Desktop Center and turn on any checkmarks attached to Wacom Desktop Center.

If any Wacom component is listed here, and the pen or touch is still not working,"select" the Wacom items listed, and then click the "-" sign below the list to remove them. Next restart the computer and go to Step 4.

4. Further Troubleshooting:

If no Wacom components are listed, move the Security & Privacy preferences to the side, we will need to return here within a few steps.

  • Click on the desktop and press Command+Shift+G, open Finder, or click Go on the Menu Bar and select Go to Folder
  • Type: /Library/ PrivilegedHelperTools/ then press GO
  • Locate the com.wacom.IOManger.app
  • Making sure you are still allowed to make changes (lock is open), drag and drop the com.wacom.IOManger.app to the list under Accessibility in the Security & Privacy section. Ensure the new item is checked.
    • If this item will not check there may be an issue with your Mac OS and you need to contact Apple Support.
  • Next, open the Go menu once again and Type: /Library/Application Support/Tablet/ then press GO
  • Now drag and drop the WacomTabletDriver and WacomTouchDriver from this folder on to the list under Input Monitoring in the Security & Privacy section.

  • Close the preferences, restart your computer.
  • Next Scroll down to Folders Permissions, Locate Wacom Desktop Center and turn on any checkmarks attached to Wacom Desktop Center.
  • Next under Automation also in the privacy tab in the Security & Privacy. Any Wacom components here should also have checkmarks. If the Wacom Desktop Center is not listed, it means it hasn’t requested control from the OS yet. To add the Wacom Desktop Center to Automation, follow the steps below.
    • Launch the Wacom Desktop Center
    • Select your device and go to any of the settings (such as pen settings)
    • A dialog will open, make sure to allow the app.
    • Close the preferences, restart your computer.

 

  • Go to the Privacy tab again, select Accessibility then click on the lock at the bottom of the preferences to make changes.
  • Uncheck the com.Wacom.IOManager, then log out of the user.
  • Login into the user again, open Accessibility and check the add the driver setting again.

NoteWhen you add an item in Input Monitoring a message will appear notifying you the application must quit before changes will work. Please do so, however, you must restart your computer after this as the tablet and driver will not work correctly until after the restart.

 

___

 

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30 comments

  • I did the download and Remove,…I tried to install, but got this;
    A previous generation of the Wacom driver is currently installed on this system. To continue with installation, the outdated driver must be uninstalled. To uninstall, search for “Wacom Utility.” Once in the utility, click “Remove” under the Tablet Software heading. Once uninstalled, close the Wacom utility and re-start driver installation.
    When I did the remove, the Wacom Utility, was gone. It won’t let me continue.

    Michael Gorges on
  • This is tremendously frustrating. My Cintiq 24 Pro was working just fine as recently as March. But this month, it has just disappeared. it works as a monitor, but the tablet functions do not work at all. Wacom Desktop doesn’t see it, and neither does the System Preferences pane. I have done complete removal and reinstallation several times, and even tried these manual steps [thanks for all this BTW], but nothing works. Very disappointing.

    Greg on
  • I followed the instructions but hit a snag in it.
    type: /Library/Application Support/Tablet/ then press GO.
    Locate the WacomTabletDriver and WacomTouchDriver (WacomTouchDriver.app)

    When I type the above search and found the file, the two files referenced were not in the folder. I believe this is why mine is not responding because everything else is setup and in the right spot for this fix, but these two files are missing.

    Any way you can help?

    Matthew McLaughlin on
  • I have a Cintiq Pro 13. My tablet at first didn’t work with Catalina but now connects ok after uninstalling and downloading the latest driver again. but the actual tablet display only shows a default mountain desktop background (which doesn’t match my computer screen) and I can’t use the pen on the tablet. I’m not great with tech so would someone be able to help me in simple terms on how to fix this issue? thank you!
    Sophie on
  • This is such a huge disappointment. I own multiple Intuos 3 tablets, even a couple “special edition” versions. they are simply my favorite one. I like the simplicity and reliability compared to the subsequent all black and rubberized models.I understand them wanting to move forward, but don’t completely understand throwing away all fo the loyal users of the past. This happened at first when apple stopped supporting the serial port. I loved my big fat and chunky art z tablets! they were so dang sturdy and good! I still have them in my attic thinking I’ll hook them up to something one day! haha. anyways, I’ve been so good to not update my home machines OS because of compatibility. I was still running High Sierra! hahaha. Decided to step into the current times and get Catalina, maybe even sign ip for Tik Tok, who knows? only to be spanked by full incompatibility. I thought i had this one last OS, i saw the notification of future obsoleteness but thought it was for future versions, not Catalina. Just wanted to vent some frustration. hahaha. hope everyone’s safe and well!

    Andrew Soria on

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