Wacom Tablet Driver Compatibility with Mac OS 10.15 Catalina – MacHollywood | Sales Service Rentals

Wacom Tablet Driver Compatibility with Mac OS 10.15 Catalina

Posted by Stefan Petit on

If you've recently updated your Mac OS, from Mojave 10.14, to Catalina 10.15, you might be having some issues with your tablet either not connecting or Pen issues. Usually whenever a new OS comes out, it can take some time to mesh with Wacom’s Drivers, as each is being updated proceeding the launch. And if you went through upgrading from 10.13 to 10.14, you might remember some of the same issues. Fortunately, that fix for Mojave is very similar to the process we'll show you here for Catalina. 

Our first step is to find out if the new OS supports your tablet. Unfortunately, as time goes by, older tablets lose support for new systems and people sometimes jump the gun without checking if their OS upgrade will phase out their tablet.

All tablets from the Bamboo (CTH/L-470/670) generation, and prior, are no longer supported. Therefore the ‘One By Wacom’ (CTL-471/671), and beyond, is supported with the latest Wacom Driver (6.3.37). Even backdating your Wacom Driver to an older version wont work on Catalina.

Check the full list below from Wacom’s Release Notes for all Tablets/Cintiqs that are Compatible with Catalina.
 

Wacom MobileStudio Pro DTH-W1320, W1321, W1620, W1621
Wacom Cintiq Pro DTH-1320, 1620, DTK/DTH-2420 and DTH-3220
Wacom Cintiq 16 DTK-1660, 1661
Wacom Cintiq 22 DTK-2260, 2261
Wacom Intuos Pro PTH-460, 660, 860
One by Wacom CTL-471, 472, 671, 672
Intuos CTL and CTH-480, 490, 680, 690
Intuos 4 PTK-440, 640, 840, 1240, 540WL
Intuos 5 PTH and PTK-450, 650, 850
Intuos Pro PTH-451, 651, 851
Wacom Intuos CTL-4100, 4100WL, 6100, 6100WL
Cintiq 12WX DTZ-1201W
Cintiq 13HD DTK and DTH-1300
Cintiq 21UX 2 DTK-2100
Cintiq 22HD DTK and DTH-2200
Cintiq 24HD DTK and DTH-2400
Cintiq 27QHD DTK and DTH-2700
Cintiq Companion DTH-W1300
Cintiq Companion 2 DTH-W1310
Cintiq Companion Hybrid DTH-A1300
Wacom Cintiq Pro Engine DPM-W1000
ExpressKey Remote EKR-100
DTU-1031
DTU-1031X
DTU-1141
DTU-1152
DTK-1651
DTK-1660E
DTK-2241
DTH-2242
DTK-2451
DTH-2452

 

If you own one of the listed tablets and you’re still having issues, we recommend completely wiping your old Drivers and Preferences. Installing the new driver on top of the old driver, without wiping first, can sometimes cause conflicts.

1. First, reset the tablet settings and User Preferences:

  • Go to Applications > Wacom folder > Wacom File Utility.
  • Click the BACK UP button and save this file anywhere in your computer.
  • Click ALL USERS
  • Click the REMOVE button below ALL USERS.
  • Restart the computer.

 

2. Next, follow the uninstall steps from this walkthrough.

2b. Note: You might have to follow these steps before continuing with the installation and Step 3.

  • Go to Apple Menu > System Preferences > Security & Privacy > Privacy.
  • Click the lock icon to allow changes in this window.
  • Remove all Wacom instances from this window by clicking the Minus (-) button.
  • Click the lock icon to save the changes.
  • Restart the computer.

 

3. Finally, If you haven’t already, download and now install the latest Wacom Driver.

3b. You can follow these steps from Wacom’s site about specifically setting up the Security and Privacy Permissions.

Note: Adding permissions must be done within the first 30 minutes of installing the driver. If the driver was installed outside of the time window, please uninstall and reinstall the driver.

 

 

4. Further Troubleshooting:
  • If no Wacom components are listed, move the Security & Privacy preferences to the side, we will need to return here within a few steps.
  • Click on the desktop and press Command+Shift+G, open Finder, or click Go on the Menu Bar and select Go to Folder
  • Type: /Library/Application Support/Tablet/ then press GO.
  • Locate the WacomTabletDriver and WacomTouchDriver (WacomTouchDriver.app)
  • Making sure you are still allowed to make changes (lock is open), drag and drop the WacomTouchDriver and WacomTabletDriver to the list under Accessibility in Security & Privacy. Ensure the new items are checked.
  • Next drag and drop the WacomTabletDriver to the list under Full Disk Access in Security & Privacy. Ensure the new item is checked.
  • Close the preferences, restart your computer.
  • Next check under Automation also in the privacy tab in the Security & Privacy preferences. Any Wacom components here such as the Wacom Desktop Center or the WacomTabletDriver should have checkmarks. If a component is not listed, it means it hasn’t requested control yet. To add the Wacom Desktop Center to Automation, follow the steps below.
  • Launch the Wacom Desktop Center
  • Select your device and go to any of the settings (such as pen settings)
  • A dialog will open, make sure to allow the app.
  • Close the preferences, restart your computer.
  • Go to the Privacy tab again, select Accessibility then click on the lock at the bottom of the preferences to make changes.
  • Uncheck the Wacom Touch Driver, then log out of the user.
  • Login into the user again, open Accessibility and check the add the driver settings again.

 

 

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