News — Repair

Wacom's Frequently Asked Questions

Posted by Stefan Petit on Mar 25, 2020

Finding all the answers in one place can be difficult, hopefully this FAQ list of questions and links can be helpful in finding the right answers you're looking for.

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Tags: 27QHD, animation, Art, Battery, Cintiq, Cintiq pro 24, cintiq pro 32, Computer, concept art, Creative Pen, Data Recovery, Digitalart, Hard Drive, HardDrive, illustration, iPad, Mac, MacBookPro, OSX, Photoshop, Repair, review, Tablet, Thunderbolt 3, Touch, USB, Wacom, Wacom tips

How to clean and disinfect your Wacom tablet, Cintiq, iPad, or touchscreen device.

Posted by Stefan Petit on Mar 17, 2020

These are the steps we follow daily to clean our in-store Wacom Cintiq demos. So join us in the effort to prevent the spread of anymore harmful viruses, and follow the recommended guidelines below for cleaning any of your own personal Wacom Cintiqs, MobileStudio, Intuos, or Intuos Pro.

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Tags: Apple, artist, Cintiq, cintiq pro, clean, Computer, coronavirus, cover-19, disinfect, iphone, MacHollywood, Repair, Tablet, Touch, Wacom, Wacom tips

Wacom Tablet Driver Compatibility with Mac OS 10.15 Catalina

Posted by Stefan Petit on Nov 15, 2019

Having issues connecting your Wacom tablet to Mac 10.15 Catalina? These are the correct steps to set up your driver with the new Apple OS.

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Tags: Art, Catalina, Cintiq, Cintiq pro 24, compatibility, Computer, concept art, iMac, MacHollywood, Mojave, Photoshop, Repair, Tablet, Wacom, Wacom driver, Wacom tips

Wacom Pen and Touch not working after Mac OS Mojave 10.14.5 update

Posted by Stefan Petit on Jun 06, 2019

Just recently (on June 5th, 2019) Apple released Mac OS 10.14.5, and customers have been reporting a few issues with Wacom tablets not working correctly. Follow these steps to resolve this issue.

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Tags: Art, Cintiq, cintiq pro, Cintiq pro 24, cintiq pro 32, Computer, concept art, illustration, iMac, Mac, MacBook, MacBookPro, Photoshop, Repair, Tech, Wacom, Wacom tips

“Compatible Display Device Not Found” Wacom Error Opening Wacom Display Settings

Posted by Stefan Petit on Jun 06, 2019

Mac OS 10.14 added many security features to keep the computer safe from applications not downloaded directly from the App store. This leads to a few issues getting your Wacom device to function correctly on your system. Follow these steps to adjust your Privacy and Security setting to resolve the issue.

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Tags: 27QHD, animation, Apple, Art, Cintiq, cintiq pro, Cintiq pro 24, cintiq pro 32, Computer, concept art, graphic design, illustration, Mac, MacBook, MacBookPro, Photoshop, Repair, Tablet, Tech, Touch, Wacom, Wacom tips